Instant messaging (IM) has been a hot topic in the news. Keeping up with my California / Nevada theme, I thought that I would comment on IM at the University of Nevada, Las Vegas. After some deliberations, the UNLV library decided in late 2005 to jump into IM for a part of their Ask a Librarian program. It has been a successful system and they have discovered that students not only IM from home or other places but also right in the library. They discovered that students with laptops on other floors, just didn't want to pack up their laptops, leave their study space and come down to the reference desk to ask a question.
To learn more about IM and libraries, there is a good "best practices" wiki on IM and libraries that includes definitions and links to libraries (public and academic) that are using IM.
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